Prepaid Account Details

 A Prepaid Account allows the family or friend of an inmate to purchase prepaid phone services for receiving phone calls to a specifically designate telephone number (i.e. home, cellphone, etc.). The inmate can only make calls to that designated telephone number. The Prepaid Account is different from a Debit Telephone Account. With a Debit Telephone Account, the inmate can make calls to any telephone numbers which are not restricted by the facility. However, with a Prepaid Account, the inmate can only make calls to the specific telephone number designated by the account holder.

Who controls the Prepaid Account?

The account holder who sets up the account and purchases the prepaid phone services. During account setup, you will designate the phone number (i.e. home, cellphone, etc.) to be designated to your Prepaid Account. Your account is secured by a user name and secret PIN you select during account setup, preventing account access by anyone else. Your purchased prepaid phone services will allow you to accept calls from the inmate to the designated phone number. The inmate cannot use these prepaid phone services to make calls to other phone numbers.

Who can the inmate call with a Prepaid Account?

Only the telephone number you designate for the Prepaid Account. If you want to allow the inmate to call any facility approved telephone numbers they desire, please consider using our Debit Telephone Account service option. With a Debit Telephone Account, the inmate can make calls to any phone numbers which are not restricted by the facility.

I can’t receive collect calls on my phone. Will I be able to accept calls from a Prepaid Account?

Yes. There are many reasons why a telephone may be unable to receive collect calls. Cell phone carriers, for example, do not typically allow their customers to receive collect calls on their cell phones. You may also have problems with collect calling if you use a VoIP/internet-based phone (service provided through your cable company or a VoIP provider like Vonage), if your phone is a business phone, or if you have a high unpaid balance on your telephone account. A Prepaid Account will allow you to receive calls from an inmate to whatever phone number (i.e. home, cellphone, etc.) you designate, as long as that phone number is not restricted by the facility.  A Debit Telephone Account will allow the inmate to call any facility approved phone numbers they desire.

How do I set up a Prepaid Account and purchase prepaid phone services?

The fastest and easiest way to set up an account and purchase prepaid phone services is to use our

Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your purchase is completed, the inmate will be able to call you at the phone number you designate. In addition, your Prepaid Account allows you to leave a voicemail message for the inmate if it is available at that facility.


You can also call our toll-free customer service center at 1 (888) 506-8407. Customer Care Representatives are available 24 hours a day, 365 days a year to answer any questions and process your purchase.

If you want to purchase prepaid phone services for a Prepaid Account using a check or money order, please mail to:

        Attn: Customer Service Department/Prepaid Account
        2200 Danbury Street
        San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from.

Please note: Prepaid Account phone services expire 6 months from the date of your last purchase to the account, unless otherwise required by state law. You may request a refund for unexpired prepaid phone services remaining.