MANAGEMENT TEAM

The ICSolutions team of key personnel has over two hundred years of relevant telephony experience, and technological know-how as well as a demonstrated track record of designing and deploying world-class solutions. 


Ken Dawson, President and Co-founder, is a seasoned billing service executive who recognized a need for a specialized group of products and services that would provide expert billing and call management solutions to the large fraud-ridden correctional industry. Previous to ICSolutions, he co-founded Integretel Incorporated to address a significant billing and collections void by creating a service bureau functioning as an independent clearinghouse for the telecommunications industry. 


Dawson previously served as a senior management consultant to Genstar Corporation, a $5 billion conglomerate, and Telesphere International where he was responsible for designing and implementing business solutions to support the companies’ new product lines.  He also ran his own successful consulting firm based on his earlier experience as a software engineer. 

Brendan Philbin, Chief Operating Officer brings more than 14 years of experience in the telecommunications industry, delivering strategic vision, market and product strategy, telephony innovation, and program and project management to the ICSolutions team.   Previous to ICSolutions, he served as Chief Operating Officer to Integretel Incorporated since 1996, overseeing all aspects of service delivery including: billing and collection, revenue assurance, customer service, quality control, and data processing functions.  

Earlier in his career, Philbin served as Vice President of Operations for Value Added Communications (VAC) and was responsible for the design of fraud control processes that were successfully deployed in state-wide correctional systems and several county inmate facilities across the country.

Philbin graduated with honors from Ballinafad College in southern Ireland.

John Mertz, Vice President of Operations and Chief Information Officer brings over 20 years of professional information technology experience in planning, developing, and implementing cutting edge information solutions to address business challenges.  He is responsible for developing strategic plans for implementation and operation of client services, financial systems and training.

Prior to ICSolutions, he co-founded a billing company dedicated to the telephone industry which was later purchased by AT&T.

Mertz obtained a Bachelors of Science in Electrical Engineering from the University of Washington.

Phil Apanovitch, Vice President of Sales and Marketing brings 25 years of telecommunications leadership and management experience to ICSolutions.  He is responsible for overall corporate marketing and customer development.  Under his leadership, ICSolutions has already secured relationships with many industry leaders.  

Previous to joining ICSolutions, Apanovitch held senior executive marketing positions with OPUS TELECOM, Value Added Communications (VAC), and TELEQUIP Labs where he was responsible for marketing inmate call processing systems to county and state correctional facilities.  Earlier in his career, Apanovitch served as divisional manager for Sprint where he managed 150 sales executives in 7 cities, and was responsible for implementing Sprint’s first centralized telemarketing organization based in Detroit, MI.

Apanovitch obtained a Bachelors of Science in marketing from Central Connecticut University in New Britain, CT.