KEY PERSONNEL

Jan Roth – Sales Engineering Manager
Jan joined ICSolutions in 2004 and has over 12 years professional experience in telecommunications, customer management, and support, the last four of which were spent in the inmate calling market.  Mr. Roth obtained his Associate of Science degree at College America in Denver, Colorado.

Mike Kennedy – Operations & Technical Support Center Operations Manager
Mike joined ICSolutions in 2003 with over 15 years of relevant telecommunications experience in account management and business development.  Mike’s experience includes both operator services and inmate telephone services offered nationwide.  Mr. Kennedy obtained his Business Administration degree at the University of South Carolina.

Wayne Jackson – Regional Account Manager
Wayne joined ICSolutions in 2004 with over 32 years of professional experience in the telecommunications industry.  He carries extensive knowledge in the inmate telephone system and service industry successfully providing customer support, management, and sales services.  Mr. Jackson obtained his Business Administration degree with a minor in Criminal Justice at the Southwest Texas State University.

George Sheers - Regional Account Manager
George has over 30 years professional experience in law enforcement, several of those years as an elected Sheriff.  George has spent the last five years working in inmate telecommunications sales, service and support throughout the United States.

Suzanne Haffner – Director Business Development
Suzanne joined ICSolutions in 2003 and has nearly 20 years experience in the telecommunications industry, most of which have been focused within the inmate phone market.  Her experience includes marketing, contract administration, customer service, regulatory compliance, and proposal development.

Andre Guillory – Call Center Service Manager

Marshall Holober – Quality Assurance Manager
Marshall joined ICSolutions in 2004 and has over 30 years of extensive experience in Computer Operations, IBM Mainframe networking, Email administration, as well as managed teams of Tech Support.  Mr. Holober obtained degrees in both Business Administration and Organizational Management.

Wilfredo Punzalan – Network Operations Manager
Wilfredo joined ICSolutions in 2003 with over 22 years experience in telecommunication, computer, voice and IP network systems engineering, implementation and administration, the last two of which were spent in installation of  CATS™ system into different jail facilities and administration of POS and Validation infrastructure.  His experience includes design, installation, administration, and management of Intel base client and server systems, LAN, WAN and telephony appliances.  Mr. Punzalan obtained degrees in Bachelor of Science in both Electrical Engineering and Communication Engineering as well as an Associate of Science in Electronics and Network Technology.

George Halldin - Technical Services Manager
George joined ICSolutions in 2004 with over 14 years of diverse professional experience.  His InfoTech experience includes founding a market leading "dot com" company and managing technical support for a multinational biotech corporation.  Mr. Halldin obtained his Bachelor of Science degree at the University of California, Davis.

Hank Mickells - Consultant
Hank joined ICSolutions in 2005 with over 40 years professional experience in the telecommunications industry with the last 12 years as the GTE Program Manager directing their Federal Bureau of Prisons contract.  Prior to that, Hank was the GTE Program Manager for the installation of the Secure/Non-Secure telephone system for the CIA at their headquarters.  He graduated from the USMA at West Point, New York and has a Masters degree from Georgia Tech.

Chuck Margosian - Regional Account Manager/Product Manager
Chuck joined ICSolutions in 2005 with over 16 years experience in the inmate calling industry, working in sales, marketing, and business development for both U.S. and U.K. based inmate markets.  He served as the Director of Sales and Marketing for a leading inmate telephone system provider, later taking on the role of business development consultant to several ITS companies. 

Trudy Rodriguez - National Account Executive
Trudy joined ICSolutions in 2006.  She came to us with over 10 years of experience in telecommunications and related customer service expertise.  She is a proven team player and earned a number of awards while working  for a Fortune 50 organization.  Ms. Rodriguez earned her Bachelor of Science degree as well as an Associate degree in Arts.