Friends & Family

PREPAID COLLECT ACCOUNTS

To establish a prepaid collect account or for information about this option,
 visit our PrePaid Collect web site or contact our Toll Free PrePaid Collect service center 24 hours a day: 

888-506-8407  (210-900-1899)   or      Email: customer@icsolutions.com

Important: To expedite our response, please have the following information available when you call or include it in the content of your email message:

• First and Last Name
• Your contact telephone number
• Best time to contact you by phone if a callback is required
• Name of facility where the inmate is located (county, state and address information are helpful to confirm location)
• Inmate Identification Number

Customer Service Department / Mailing Address
2200 Danbury Street
San Antonio, TX 78217

DEBIT TELEPHONE ACCOUNT FUNDING

http://www.icsdeposits.com

This service is designed to allow you to deposit money into an inmate's debit telephone account. The inmate may use these funds to call any telephone number that is not otherwise blocked by the facility. Once the deposit is made, the funds belong to the inmate.

Click here to visit the web site to add money to an inmate's debit telephone account or contact our Toll Free PrePaid Collect service center 24 hours a day:  888-888-8413   

Important: To expedite our response, please have the following information available when you call or include it in the content of your email message:

• First and Last Name
• Your contact telephone number
• Best time to contact you by phone if a callback is required
• Name of facility where the inmate is located (county, state and address information are helpful to confirm location)
• Inmate Identification Number
   

Direct Billing

ICSolutions offers a direct billing option for select facilities, law offices and bail bonds companies. Representatives are available Monday through Friday between the hours of 7:30AM and 5:00PM Central Time.

If you received a bill from ICSolutions and have questions regarding this bill, please call our toll free number at (800) 464-8957 or email us at icsdirectbilling@icsolutions.com
 

Direct Billing is not available for the general public.

LOCAL TELEPHONE COMPANY COLLECT CALL
BILLING QUESTIONS

For Questions about collect calls billed through your local telephone company, call toll free: 800-456-7587