Inmate Calling Solutions Careers

Inmate Calling Solutions (ICSolutions) is a fast-paced, dynamic, leading inmate telecommunications provider, influencing the direction of inmate telecommunications.

ICSolutions has maintained consistent growth through sound business decisions and practices since the company's inception in 2002. We are currently servicing over 260,000 inmates with our cutting edge technology in 39 states nationwide as well as in Trinidad and Tobago.

ICSolutions offers a wide range of professional opportunities in a friendly, team-oriented environment which fosters innovative thinking and ingenuity.

We value, respect and embrace the diverse talents of our employees, are committed to the training, mentoring and support of every employee while maintaining an inclusive work environment. We believe an empowered workforce is the key to achieving success.

As an ICSolutions employee, you will have access to a very competitive benefits package including: medical, dental, vision and prescription insurance; profit sharing and 401(k) programs; short and long term disability insurance; flexible spending accounts and employee assistance.

If you are interested in working for a company that values integrity, diversity and excellence, we encourage you to consider joining our team.

We are proud to be an EOA/AA employer M/F/D/V.

ICSolution is a subsidiary of TKC Holdings.


Quality Assurance Engineer
The qualified candidate will: Develop and execute quality assurance test plans and test cases for both client and internal applications. Execute software test cycles, regression testing, record results and report anomalies. Provide feedback and work with Developers to reproduce and resolve software defects. Evaluate and test changes before implementation into production systems. Work with other teams within the organization and end users to ensure changes and enhancements meet requirements.

Call Center Agent
ICSolutions is looking for a highly motivated Call Center Agent capable of providing excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers.

Technical Support Representative
ICSolutions has a number of web applications that support external portals for online users, call center agents and the internal customer service personnel.

Site Administrator (San Diego, CA)
Duties: Serve as Primary Interface for facility system inquiries. Track and manage inmate inquiries (grievances), complaints and responses. Add and maintain PIN Number Investigations. Assist facility investigative personnel with reporting needs & tasks. Manage paperwork associated with RMAs for spare parts used in system maintenance. Coordinate planned site visits and materials delivery through facility security. Report generation to meet facility requirements. Report generation assistance and limited training to new facility personnel. Provide weekly update of phone system status, repairs made, open items. Repair or replace broken telephone sets. Assist technical support with system troubleshooting. Complete miscellaneous duties as assigned by manager.

Site Administrator/PT (Santa Cruz, CA)
Duties: Serve as Primary Interface for facility system inquiries. Track and manage inmate inquiries (grievances), complaints and responses. Add and maintain PIN Number Investigations. Assist facility investigative personnel with reporting needs & tasks. Manage paperwork associated with RMAs for spare parts used in system maintenance. Coordinate planned site visits and materials delivery through facility security. Report generation to meet facility requirements. Report generation assistance and limited training to new facility personnel. Provide weekly update of phone system status, repairs made, open items. Repair or replace broken telephone sets. Assist technical support with system troubleshooting. Complete miscellaneous duties as assigned by manager.