IC Solutions
Account Setup

Getting started is EASY… you can purchase prepaid phone services online, by phone or by mail.

Debit Telephone Account Set-Up and Purchase of Prepaid Phone Services

Online
The fastest and easiest way to set up an account and purchase prepaid phone services is our Online Payment Processing Service.This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is completed, the inmate will be able to make phone calls to any phone numbers which are not restricted by the facility, including your phone number.

By Phone
You can also call our toll-free customer service center at 1 (888) 888-8413. Customer Care Representatives are available 24 hours a day, 365 days a year to answer your questions and process your purchase.

By Mail
To purchase prepaid phone services for an inmate's Debit Telephone Account using a check or money order, please mail to:

           
  ICSolutions
             Attn: Customer Service Department/Debit Telephone Account
             2200 Danbury Street
             San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment:

-           Your Name

-           Your Address

-           Your daytime Telephone Number

-           Name of the Facility

-           Inmate’s Name

-           Inmate’s Facility ID Number

If you have any questions, you can always speak with a customer care representative, any time day or night, by calling 888.888.8413.

Prepaid Account Set-up and Purchase of Prepaid Phone Services

Online
The fastest and easiest way to set up an account and purchase prepaid phone services is to use our Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your purchase is completed, the inmate will be able to call you at the phone number you designate. In addition, your Prepaid Account allows you to leave a voicemail message for the inmate if it is available at that facility.

By Phone
You can also call our toll-free customer service center at 1 (888) 888-8413. Customer Care Representatives are available 24 hours a day, 365 days a year to answer your questions and process your purchase.

By Mail
To purchase phone services for a Prepaid Account using a check or money order, please mail to:
            
ICSolutions
             Attn: Customer Service Department/Prepaid Account
             2200 Danbury Street
             San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from.

Please Note: Prepaid phone services expire 6 months from the date of your last purchase to the account, unless otherwise required by state law.  You may request a refund for unexpired prepaid phone services remaining.  Where applicable, any such refund granted will incur a $2.99 processing fee.

If you have any questions, you can always speak with a customer care representative, any time day or night, by calling 1 (888) 506-8407.