IC Solutions
About Us

TRANSFORMING THE INMATE CALLING INDUSTRY

Founded in 2002, ICSolutions (Inmate Calling Solutions, ICS) has become the leading provider of innovative telecommunications products and technologies, and exceptional customer service, to the corrections industry. We currently serve more than 150,000 inmates in over 200 correctional facilities nationwide and our services are deployed in five statewide Department of Corrections prison systems.

Now a wholly owned subsidiary of Centric Group, we bring unmatched technical, financial and personnel resources to bear on every endeavor. We develop our products and services to meet the unique needs of the corrections industry, building in reliable, flexible features that facilities need, including:

  • A superior call-control platform
  • Flexible administrative capabilities
  • Extensive fraud prevention features
  • Advanced investigative tools
  • Continuous voice biometric identification

SEAMLESS INTEGRATION AND TECHNICAL SUPPORT

We believe the cornerstone of a lasting partnership is exceptional customer service. We make it our top priority by focusing squarely on each correctional facility’s unique needs, with a service commitment that includes:

  • Carefully planned and coordinated service transition
  • Dedicated account management
  • 24/7 technical support
  • A nationwide network of local repair technicians
  • Free, ongoing software upgrades
  • Free on-site and/or online training as needed

We understand the balance between call cost and facility commissions and will customize a plan, incorporating technology features, call rates, funding fees and a commission percentage that meets your specific objectives.

SUPERIOR REVENUE GENERATION AND ACCOUNTABILITY

We deliver on our promise to increase your revenue by providing inmates’ families and friends with flexible payment options and real-time access to live payment agents. Our program includes:

  • A complimentary conversation with the first call completion
  • Flexible call rates and commission plans
  • Multiple payment methods
  • 24/7 support from bilingual (English and Spanish) agents
  • A real-time revenue audit trail
  • A proven ability to significantly increase call completions

To learn how we can enhance your inmate communications processes, contact us today at 800.661.3845.